OmniInterview Terms and Conditions
OmniInterview Terms and Conditions
1. Introduction
Welcome to OmniInterview. These terms and conditions outline the rules and regulations for the use of OmniInterview’s services. By accessing this website and engaging in our services, you accept these terms and conditions in full. Do not continue to use OmniInterview’s website or services if you do not accept all of the terms and conditions stated on this page.
2. Definitions
• Client: Refers to the individual or entity engaging OmniInterview for services.
• Services: Refers to the coaching, consultation, and any other services provided by OmniInterview.
• Website: Refers to the OmniInterview website located at www.omniinterview.com.
3. Services
3.1 Service Description
OmniInterview provides personalized interview preparation services, specializing in helping non-native English speakers prepare for job interviews, academic interviews, and medical residency interviews in English.
3.2 Service Delivery
Services are delivered through one-on-one coaching sessions, recorded lessons, worksheets, and other materials designed to assist clients in their interview preparation. Sessions will be conducted via video calls.
3.3 Service Modifications
OmniInterview reserves the right to modify or discontinue services (or any part thereof) at any time without notice. Clients will be notified of any significant changes to the services that may affect their engagement.
4. Client Responsibilities
4.1 Accurate Information
Clients are required to provide accurate and complete information during the registration and service engagement process. OmniInterview is not responsible for any issues arising from false or incomplete information provided by the client.
4.2 Participation
Clients are expected to actively participate in their coaching sessions and complete any assignments or worksheets provided by OmniInterview. Failure to do so may impact the effectiveness of the services provided.
5. Payment and Refunds
5.1 Payment Terms
Payments for services are due at the time of booking unless otherwise agreed upon in writing. OmniInterview accepts payments via credit card.
5.2 Refund Policy
Refunds for services already rendered are not available. If a client is unable to attend a scheduled session, they must email OmniInterview to request a cancellation and refund. Refunds will be issued minus credit card processing fees, and confirmation of the amount will be sent to the client in writing before processing. The refund process may take up to 60 days. For refund requests for packages, clients will receive a 100% refund (minus credit card processing fees) for any unused sessions. In cases of package refund requests, the total amount will be deducted from the number of sessions given at the full price; the balance will be returned to the client minus any credit card processing fees.
6. Scheduling Policy
To reschedule a session, clients must notify OmniInterview no less than 24 hours in advance. Clients should log into their account at www.omniinterview.com, go to “My Sessions,” choose the session they want to reschedule, and select “reschedule.” Sessions cannot be rescheduled with shorter notice. If a client needs to cancel a session due to an illness that they themselves are suffering, or a death in the immediate (nuclear) family happens, they may cancel by writing through email. For rescheduling due to illness or death in the family, the Client must email OmniInterview with “URGENT” in the subject line. In the event that a client must reschedule with fewer than 24 hours’ notice, a late-reschedule fee will be applied.
7. Confidentiality and Privacy
7.1 Confidential Information
OmniInterview is committed to maintaining the confidentiality of all client information. Any personal information provided by the client will be used solely for the purpose of delivering services and will not be disclosed to third parties without the client’s consent.
7.2 Privacy Policy
Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your personal information.
8. Intellectual Property
8.1 Ownership
All materials provided by OmniInterview, including but not limited to worksheets, recorded lessons, and coaching materials, are the intellectual property of OmniInterview. Clients are granted a limited, non-transferable license to use these materials for personal use only.
8.2 Restrictions
Clients may not reproduce, distribute, or create derivative works from any OmniInterview materials without prior written consent from OmniInterview.
9. Limitation of Liability
OmniInterview shall not be liable for any direct, indirect, incidental, special, or consequential damages resulting from the use or inability to use our services, including but not limited to damages for loss of profits, data, or other intangibles, even if OmniInterview has been advised of the possibility of such damages.
10. Governing Law
These terms and conditions are governed by and construed in accordance with the laws of the United States, without regard to its conflict of law principles. Any disputes arising from these terms and conditions or the use of OmniInterview’s services shall be subject to the exclusive jurisdiction of the courts of the United States.
11. Changes to Terms and Conditions
OmniInterview reserves the right to update these terms and conditions at any time. Clients will be notified of any significant changes. Continued use of our services after any changes to these terms and conditions constitutes acceptance of the new terms.
12. Coaching Agreement
By processing a payment for OmniInterview’s services, the Client agrees to the terms and conditions of the Coaching Agreement.
13. Contact Information
If you have any questions about these terms and conditions, please contact us at:
OmniInterview
Website: www.omniinterview.com
These terms and conditions were last updated on September 10, 2024.