OmniInterview Coaching Agreement

 

This Coaching Agreement (“Agreement”) is entered into by and between OmniInterview (“Coach”) and the individual or entity engaging OmniInterview’s services (“Client”). By processing a payment for OmniInterview’s services, the Client agrees to the terms and conditions of this Agreement.

 

1. Description of Coaching

 

Coaching is a partnership (defined as an alliance, not a legal business partnership) between the Coach and the Client in a thought-provoking and creative process that inspires the client to maximize personal and professional potential. It is designed to facilitate the creation/development of personal, professional, or business goals and to develop and carry out a strategy/plan for achieving those goals.

 

2. Coach-Client Relationship

 

A. Ethical Standards

 

Coach agrees to maintain the ethics and standards of behavior established by the International Coach Federation (ICF). It is recommended that the Client review the ICF Code of Ethics and the applicable standards of behavior.

 

B. Client Responsibility

 

Client is solely responsible for creating and implementing their own physical, mental, and emotional well-being, decisions, choices, actions, and results arising out of or resulting from the coaching relationship and interactions with the Coach. The Client agrees that the Coach is not and will not be liable or responsible for any actions or inactions, or for any direct or indirect result of any services provided by the Coach. Client understands that coaching is not therapy and does not substitute for therapy if needed.

 

C. Termination

 

Either the Client or the Coach may terminate this Agreement at any time with two weeks written notice. The Client agrees to compensate the Coach for all coaching services rendered through and including the effective date of termination of the coaching relationship. Termination requests must be submitted in writing to hello@omniinterview.com.

 

D. Comprehensive Process

 

Client acknowledges that coaching is a comprehensive process that may involve different areas of their life, including work, finances, health, relationships, education, and recreation. The Client agrees that deciding how to handle these issues and implementing choices is exclusively the Client’s responsibility.

 

E. No Diagnosis or Treatment

 

Client acknowledges that coaching does not involve the diagnosis or treatment of mental disorders as defined by the American Psychiatric Association and that it is not a substitute for counseling, psychotherapy, psychoanalysis, mental health care, substance abuse treatment, or other professional advice. It is the Client’s responsibility to seek independent professional guidance as needed.

 

F. Communication and Participation

 

Client agrees to communicate honestly, be open to feedback and assistance, and create the time and energy to participate fully in the program.

 

3. Services

 

The parties agree to engage in a coaching program. Sessions will be conducted via video calls. Coach will be available to Client by email and voicemail between scheduled meetings as defined by the Coach. Additional time may be available at a prorated basis for reviewing documents, reading or writing reports, or other Client-related services outside of coaching hours.

 

4. Schedule and Fees

 

This Agreement is valid as of June 7, 2024. Payments for services are due at the time of booking unless otherwise agreed upon in writing. OmniInterview accepts payments via credit card.

 

Rescheduling Policy

 

To reschedule a session, clients must notify OmniInterview no less than 24 hours in advance. Clients should log into their account at www.omniinterview.com, go to “My Sessions,” choose the session they want to reschedule, and select “reschedule.” Sessions cannot be rescheduled with shorter notice. If a client needs to cancel a session due to an illness that they themselves are suffering, or a death in the immediate (nuclear) family happens, they may cancel by writing through email. For rescheduling due to illness or death in the family, the Client must write an email to hello@omniinterview.com with “URGENT” in the subject line. In the event that a client must reschedule with fewer than 24 hours’ notice, a late-reschedule fee will be applied.

 

Refund Policy

 

Refunds for services already rendered are not available. If a client is unable to attend a scheduled session, they must email OmniInterview to request a cancellation and refund. Refunds will be issued minus credit card processing fees, and confirmation of the amount will be sent to the client in writing before processing. The refund process may take up to 60 days. For refund requests for packages, clients will receive a 100% refund (minus credit card processing fees) for any unused sessions. In cases of package refund requests, the total amount will be deducted from the number of sessions given at the full price; the balance will be returned to the client minus any credit card processing fees.

 

5. Confidentiality

 

This coaching relationship, as well as all information that the Client shares with the Coach, is bound by the principles of confidentiality as outlined in the ICF Code of Ethics. However, the Coach-Client relationship is not considered a legally confidential relationship and communications are not subject to the protection of any legally recognized privilege.

 

Exceptions to Confidentiality:

 

    •    Information that was in the Coach’s possession prior to its being furnished by the Client

    •    Information that is generally known to the public or in the Client’s industry

    •    Information obtained by the Coach from a third party without breach of any obligation to the Client

    •    Information independently developed by the Coach without use of or reference to the Client’s confidential information

    •    Information required by statute, lawfully issued subpoena, or court order to disclose

    •    Information disclosed to the Coach where the Coach reasonably believes there to be an imminent or likely risk of danger or harm to the Client or others

    •    Information involving illegal activity

 

6. Release of Information

 

The Coach engages in training and continuing education and may share the Client’s name, contact information, and coaching  relationship start and end dates with ICF staff members for verification purposes only. No personal notes will be shared.

 

7. Record Retention Policy

 

The Coach will maintain records (digital or print) related to the coaching relationship for a period of not less than five years.

 

8. Limited Liability

 

Except as expressly provided in this Agreement, the Coach makes no guarantees, representations, or warranties of any kind or nature, express or implied, with respect to the coaching services negotiated, agreed upon, and rendered. In no event shall the Coach be liable to the Client for any indirect, consequential, or special damages. Notwithstanding any damages that the Client may incur, the Coach’s entire liability under this Agreement, and the Client’s exclusive remedy, shall be limited to the amount actually paid by the Client to the Coach under this Agreement for all coaching services rendered through and including the termination date.

 

9. Entire Agreement

 

This document reflects the entire agreement between the Coach and the Client, and reflects a complete understanding of the parties with respect to the subject matter. This Agreement supersedes all prior written and oral representations. The Agreement may not be amended, altered, or supplemented except in writing signed by both the Coach and the Client.

 

10. Dispute Resolution

 

If a dispute arises out of this Agreement that cannot be resolved by mutual consent, the Client and Coach agree to attempt to mediate in good faith for up to 30 days after notice is given. If the dispute is not resolved, and in the event of legal action, the prevailing party shall be entitled to recover attorney’s fees and court costs from the other party.

 

11. Severability

 

If any provision of this Agreement is held to be invalid or unenforceable for any reason, the remaining provisions shall continue to be valid and enforceable. If a court finds that any provision of this Agreement is invalid or unenforceable, but that by limiting such provision it would become valid and enforceable, then such provision shall be deemed to be written, construed, and enforced as so limited.

 

12. Waiver

 

The failure of either party to enforce any provision of this Agreement shall not be construed as a waiver or limitation of that party's right to subsequently enforce and compel strict compliance with every provision of this Agreement.

 

13. Applicable Law

 

This Agreement shall be governed and construed in accordance with the laws of the United States, without giving effect to any conflicts of laws provisions.

 

14. Binding Effect

 

This Agreement shall be binding upon the parties hereto and their respective successors and permissible assigns.

 

By processing a payment for OmniInterview’s services, the Client agrees to the terms and conditions of this Coaching Agreement.