OmniInterview Refund Policy
1. Introduction
At OmniInterview, we are committed to providing high-quality coaching services. This Return and Refund Policy outlines the terms under which refunds are provided. By purchasing our services, you agree to the terms of this policy.
2. Refunds for Services Rendered
Refunds for services already rendered are not available. Once a session has been completed, no refunds will be issued.
3. Refunds for Scheduled Sessions
If a client is unable to attend a scheduled session, they must email OmniInterview to request a cancellation and refund. Refunds will be issued minus credit card processing fees, and confirmation of the amount will be sent to the client in writing before processing. The refund process may take up to 60 days.
4. Refunds for Packages
4.1 Unused Sessions
For refund requests for packages, clients will receive a 100% refund (minus credit card processing fees) for any unused sessions. The total amount to be refunded will be calculated by deducting the number of sessions already given at the full price from the package total, and the balance will be returned to the client minus any credit card processing fees.
4.2 Calculation Example
If a client has purchased a package and used some of the sessions, the refund will be calculated as follows:
• Total package price
• Minus the cost of the sessions already rendered at the full individual session price
• Minus any credit card processing fees
5. Requesting a Refund
To request a refund, clients must email OmniInterview with the following information:
• Full name
• Email address used for the purchase
• Date of purchase
• Reason for the refund request
6. Processing Time
Refunds will be processed within 60 days of receiving the request. Clients will receive an email confirmation once the refund has been processed.
7. Exceptions
7.1 Illness or Emergency
If a client needs to cancel a session due to an illness that they themselves are suffering, or a death in the immediate (nuclear) family happens, they may cancel by writing through email. Such cases will be handled on an individual basis, and refunds or rescheduling may be offered at OmniInterview’s discretion.
7.2 Technical Issues
If a session cannot be conducted due to technical issues on OmniInterview’s side, the session will be rescheduled at no additional cost to the client.
8. Late-Reschedule Fee
In the event that a client must reschedule with fewer than 24 hours’ notice, a late-reschedule fee will be applied. The specific amount of this fee will be communicated to the client at the time of the reschedule request.
9. Satisfaction Guarantee
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For clients who purchase packages of 8 or 12 sessions, we guarantee that you will improve within your first five sessions. If the client and coach both feel the client has not improved by the fifth session, the client is entitled to request a refund for the package. Both the client and the coach must agree that the client is not improving in order for the refund to be approved. If you are a client who has purchased a package of 8 or 12 sessions and do not feel you have improved by your fifth session, please complete the following to request a refund.
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Email OmniInterview to request your refund no later than your sixth session of your package. In the email, include your invoice number, your reason for requesting a refund, the dates of your previous sessions, and your phone number. Your request will be reviewed, and within 30 days you will receive a request either for more information, a confirmation of your refund, or a denial of your refund. OmniInterview reserves the right to refuse refund requests, even when associated with the satisfaction of a program; each request is evaluated individually.​
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10. Contact Information
If you have any questions about our Return and Refund Policy, please contact us at:
OmniInterview
Website: www.omniinterview.com
This Return and Refund Policy was last updated on June 7, 2024.